Sales Manager & JD Services

Key Responsibilities:

• Solve Customer Problems Quickly:
  Make sure all customer complaints or requests about flowmeter repairs and recalibrations are handled fast and correctly, so customers are happy and experience less downtime.​
• Manage the Service Team:
  Organize and supervise the work of service technicians who visit customer sites for repairs or regular maintenance. Assign jobs and make sure everyone is doing their best work.​
• Plan Service Visits:
  Schedule regular visits to customer locations for recalibration, maintenance, or emergency repairs, and keep track of what work is being done and when it needs to be done again.​
• Keep Good Records:
  Record all service work, repairs, complaints, and maintenance so that you have a clear history for each customer and can spot repeating issues.​
• Train Technicians and Customers:
  Teach your own team how to fix and maintain flowmeters and show customers the right way to use and care for them to reduce future problems.​
• Identify New Business from Existing Clients:
  While servicing equipment, look for chances to suggest upgrades or new products that could help the customer, and pass these opportunities to the sales team.​
• Make Sure Service is Top Quality:
  Regularly check that your service team is working efficiently and meeting company standards for good, timely, and reliable service.​
• Give Feedback and Reports:
  Share reports on service trends, customer feedback, and possible product improvements with your management, so the company can keep getting better.​
• Build Strong Relationships:
  Stay in touch with existing customers so they trust your company, keep coming back for service, and are more likely to recommend your products to others

Key Skills:

• Troubleshooting and diagnostic competence for flowmeter systems
• Team leadership and technician supervision
• Calibration and preventive maintenance planning
• SLA management and field service scheduling
• Customer retention and satisfaction management
• Root cause analysis and service improvement implementation
• Cross-functional communication with production, R&D, and sales teams